Client Feedback
We appreciate the time you have taken to complete our client satisfaction questionnaire in order for us to provide a professional and friendly experience each time you interact with our team at Dillon & Elbourn.
How do you rate us in the following areas:
Initial greeting from our receptionist
0 Very poor
1
2 Poor
3
4 Average
5
6 Good
7
8 Very Good
9
10 Excellent
Pre-appointment greeting from our team members
Waiting time for appointments
Our ability to return telephone calls promptly and within 24 hours
Our ability to return emails promptly and within 24 hours
The service of your Accountant when preparing your personal income tax return
The SERVICE of your Accountant when providing advice.
The QUALITY of your Accountant’s advice.
When did you receive your income tax return (Notice of Assessment)?
Please select Less than 2 weeks 2-3 weeks Longer than 3 weeks
The Overall presentation and professionalism of the firm.
Other feedback: Either being positive or negative, this is important to help us provide you with the best customer service possible