tered Accountants

Client Feedback

We appreciate the time you have taken to complete our client satisfaction questionnaire in order for us to provide a professional and friendly experience each time you interact with our team at Dillon & Elbourn.

Name:
*
Email:
*
Date you visited Dillon & Elbourn
* Required fields

 

How do you rate us in the following areas:

Initial greeting from our receptionist

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

Pre-appointment greeting from our team members

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

Waiting time for appointments

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

Our ability to return telephone calls promptly and within 24 hours

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

Our ability to return emails promptly and within 24 hours

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

The service of your Accountant when preparing your personal income tax return

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

The SERVICE of your Accountant when providing advice.

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

The QUALITY of your Accountant’s advice.

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

When did you receive your income tax return (Notice of Assessment)?

The Overall presentation and professionalism of the firm.

0
Very poor

1

2
Poor

3

4
Average

5

6
Good

7

8
Very Good

9

10
Excellent

Other feedback:
Either being positive or negative, this is important to help us provide you with the best customer service possible

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